Mortgage Service Liaison
Hybrid work arrangement - 1 to 2 times per month in office required.
Our office is located in Englewood, CO near Denver.
JOB SUMMARY:
Primarily responsible for resolving customer inquiries in the event a Mortgage Loan Consultant or Loan Processor is unavailable when called, including, but not limited to problem solving technical questions related to the preparation of loan files, closing, credit, property, underwriting, investors, secondary market inquires, secure email and web application processing.
DUTIES AND RESPONSIBILITIES (in order of importance):
- Answers phone inquiries posed by borrowers on mortgage loan documents, e.g., prepayment penalties, annual percentage rate, truth in lending, fees, assumability, and assignment of servicing based on system documented information
- Reviews and verifies accuracy of documentation (i.e., interest rate, sales price, loan amount and vesting) to resolve customer inquiries
- Follows-up with internal sources on any unresolved inquires and liaise communicates as applicable to involved parties.
SCOPE:
- Contributes through supporting others at the Department, function, or location level.
- Contacts and communicates with business partners.
- No supervisory responsibility.
REQUIRED EDUCATION:
-Minimum High School diploma or equivalent.
REQUIRED EXPERIENCE:
- Minimum 1 to 3 years previous related experience.
- Previous mortgage experience preferred.
- Maintains excellent customer services standards with both internal and external customers
- Available between the hours of 9:00AM to 6:00PM MT shift
- Must be able to sit for long periods of time to accommodate assigned shifts and scheduled breaks between 6am to 6pm weekdays.
- Shifts to be adjusted based on anticipated call volume and department needs
Pay rate: $22.00 per hour. This position is also will also be eligible for monthly incentives based on the successful completion of defined performance objectives. Hybrid work arrangement.
This position will be posted through mid-November.
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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
